This policy was last updated on 14 March 2024.
This privacy policy notice outlines the way in which we manage any personal data obtained or otherwise provided by or about you when you:
- browse or use our websites www.scanprobe.com, www.mina.app, and www.renoline.co.uk (the “Websites”);
- use the “Mina” mobile app (the “App”); or
- engage our services as a customer or supplier (the “Services”)
together, the “Scanprobe Services”.
The purpose of this policy is to explain to you how we control, process, handle and protect any personal information you submit to us while using or receiving the Scanprobe Services, including your rights under current laws and regulations. If you do not agree to this policy, you must cease using or receiving the relevant Scanprobe Services.
Policy key definitions:
- "I", "our", "us", or "we" refer to Scanprobe Techniques Ltd (Company no. 02682996) of Unit 11 Kenley Trade Park, Old Barn Lane, Kenley, Surrey CR8 5AU, who will be the controller of your personal information for the purposes of the UK GDPR and other data protection regulations.
- "you", "the user" refer to the person(s) using the Websites and/or App.
- “UK GDPR” means UK General Data Protection Regulation.
- “PECR” means Privacy & Electronic Communications Regulation.
- “ICO” means Information Commissioner's Office.
How and why we use your personal data
Under UK GDPR we control and process the following personal information about you using the following lawful bases:
Data we collect/use about you | How and why we use this data | Lawful basis for processing your data |
---|---|---|
Name, email, phone, address, payment information and any other personal data you submit as part of your correspondence with us | Fulfilling your orders and performing the Services for you | Contract |
Name, email and any other personal data you submit as part of your correspondence with us | Responding to any queries submitted during our provision of the Services (e.g. through the contact forms on our Websites/App) | Contract |
Name, email | Sending you important service communications regarding your order or the App (e.g. bug fixes or updates) | Legitimate interests (improving our service offering) |
Name, email and certain technical information | Adding you to our email marketing database and sending you the latest news and updates about our Services or the App | Consent |
As required by relevant legal obligations | To comply with our legal and regulatory obligations, including under applicable data protection laws and preventing, investigating and detecting crime, fraud or anti-social behaviour | Legal obligations |
As required by relevant requirements of the claims | To effectively handle any legal claims or regulatory enforcement actions taken against us, and to protect us and our employees/customers by taking appropriate legal action against third parties | Legitimate interests (protecting and enforcing our legal rights) |
Certain technical information regarding your visits to the Websites or use of the App | Marketing research and analytical purposes to improve and develop the Scanprobe Services | Legitimate interests (improving our service offering) |
All the above categories of personal data will have been submitted by you directly or from our third-party service providers during the provision of Scanprobe Services on our behalf, including our business partners and subcontractors in technical, payment, and delivery services.
We will let you know at the point of collecting your information whether this is optional, or whether it is necessary for you to provide this information to meet certain statutory or contractual requirements. If the latter and you do not wish to provide us with this information, this may limit the services we are able to provide you. If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Who we share your personal data with
We do not sell, trade, or rent your personal information to any third parties. However, to provide the Scanprobe Services to you we may need to share your information with the following third parties:
- Our suppliers and subcontractors, where necessary to provide the Scanprobe Services, or to maintain our operations to enable us to provide the Scanprobe Services, including our providers of IT, payment, and electronic marketing services.
- Any potential or actual third-party buyer of our business and/or assets if we sell, trade, or licence ownership of any part of our business or assets.
- Third parties we may be required to disclose such personal data to comply with our legal obligations or enforce our legal rights, e.g. any relevant authority, law enforcement body, or fraud protection and credit risk reduction agencies.
Some of these third parties may be based outside of the European Economic Area. We ensure that where such international transfers are needed, these will be made subject to appropriate safeguards as required by data protection laws to ensure a similar degree of protection is afforded to your personal data. Such measures include the use of EU Commission approved standard contractual clauses.
How long we keep your personal data
We keep your data for as long as it’s necessary to meet the relevant purposes for which we’ve collected your data, including for the purpose of satisfying any legal, accounting or reporting requirements.
To determine the appropriate length of time for holding your data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm, from unauthorized use or disclosure of your personal data, the purpose for which we process your data and whether we can achieve those purposes through other means, along with the applicable legal requirements.
We will retain copies of our customer orders, legal contracts, agreements, data access requests, complaints, and any disputes, for a minimum of 10 years.
Your individual rights
Under data protection law, you have rights including:
- Your right of access. You have the right to ask us for copies of your personal information.
- Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
Please Contact Us if you wish to make a subject access request. We will respond to you within one calendar month following your request. In most cases, you will not be required to pay any charge for exercising your rights under UK GDPR, though we reserve the right to charge you a reasonable administrative fee for repetitive requests, manifestly unfounded requests, or to excessive requests. Where we decide to charge a fee for the request, we are not obliged to complete the request until the fee is paid.
We may refuse your request based on the exemptions set out in the applicable data protection laws. If we refuse your request, we will give you the reasons for our refusal and we will allow you to challenge our decision. We may also need to confirm your identity, or whether you have permission to receive the requested information (for example, where you are requesting the information on someone else’s behalf).
You can read more about your rights in detail. If you have any concerns about how we handle your data, please Contact Us. If you are not satisfied after we’ve tried to resolve your issue, you are entitled to lodge a complaint with the ICO through the ICO website.
Cookies
A computer cookie is a small piece of data stored on your device by a website you visit. We use necessary cookies to make our websites work. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the websites function.
We would also like to set analytics cookies. These help us to make improvements by measuring how you use our websites. These will be set only if you accept analytics cookies. We use Monster Insights to collect website analytics information to help us improve the websites by running Monster Insights analytics JavaScript on your device, which collects data about how you have interacted with our sites. The data is collected in a way that does not directly identify anyone.
Use of cookies by Scanprobe Techniques Limited
Cookie | Name | Purpose | Duration |
---|---|---|---|
Cookie Notice | cookie_notice_accepted | Essential. Used to remember a user’s choice about cookies on our websites. | 1 year |
Woo Commerce | sbjs_current sbjs_current_add sbjs_first sbjs_first_add sbjs_migrations sbjs_session sbjs_udata |
Essential. Used to provide the functionality of our websites. | Session |
Monster Insights | _monsterinsights_uj _ga _ga_MBYZFQ8SMK |
Analytics. Used to provide anonymized data on the use of our websites. | 1 year |
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access, and manage that information, in compliance with GDPR requirements.
Marketing emails
Under UK GDPR, we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in "How and why we use your personal data". Email marketing messages that we send may contain tracking beacons, tracked clickable links or similar server technologies to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as times, dates, IP addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations, will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with UK GDPR and the PECR, and each message will provide you with instructions on how to withdraw your consent (unsubscribe) or manage your marketing communication preferences at any time.
Changes to this policy
We regularly review and amend this Privacy Policy to reflect changes in law, technology, and our operations. We will post any changes to this Privacy Policy on our Website. All personal information held by us will be governed by the most recent Privacy Policy.
Contact us
If you have any queries relating to this privacy notice (including any requests to exercise your legal rights in respect of your data or subject access requests), you can contact us at:
- By using the contact form on our website at https://www.mina.app/about-us/
- By emailing us at info@mina.app
- by calling us on 0044 (0)203 253 2001
- by writing to us at: Data Protection Officer, Scanprobe Techniques Limited, Unit 11 Kenley Trade Park, Old Barn Lane, Kenley, Surrey CR8 5AU